Shipping Policy


We will ship out all the orders within 2-4 working days, excluding the day the order was placed, weekends and public holidays. Shipping speed will be based on the delivery method chosen.

All orders will be delivered using our standard packaging materials. Any special packaging requested by customer is subject to additional charges.

Local
All local deliveries will be sent out via Pos Laju where you will receive real-time tracking updates with an affordable rate starting from RM7.50 for Peninsular Malaysia or RM15.00 for Sabah, Sarawak & Labuan via this link: https://www.poslaju.com.my/track-trace-v2/

Besides Pos Laju, we are also offering DHL eCommerce and this option is available during checkout at a different rate. Shall you have picked the DHL eCommerce option, please track your parcel via this link: https://ecommerceportal.dhl.com/track/

All orders are dispatched and delivered by Pos Laju courier service, Monday – Friday, excluding weekends and public holidays.

West Malaysia: 2 – 5 working days for your order to arrive.
East Malaysia : 4 – 8 working days for your order to arrive.

Signature is required upon delivery, so please arrange for an individual to be present to sign and collect the package at the delivery address provided. Should there be no one around to sign-off on the package, it will be redelivered the next working day or a collection notice will be left in your letterbox. It will be then your responsibility to contact them to arrange for another delivery or to pick up from the branch office itself. Should the package be returned to us, additional charges will be applicable for redelivery. 

We are sorry for the inconvenience caused.